IELTS transfer, cancellation and refund policy

IELTS cancellation, refund and transfer policy

• If you cancel your registration at least five weeks before the test date, you will receive a refund of the test fee, minus an administration fee of CHF 100. 
• If you cancel your registration within five weeks or less of the test date, you will not receive a refund unless you can provide appropriate evidence such as a medical certificate to support your cancellation. If you provide us with a medical confirmation, a refund of the test fee is possible (minus the administration fee of CHF 100). We will need to receive your request and supporting evidence in English or a Swiss national language no more than five working days after the test date.
• If you need to cancel your registration due to quarantine, please contact us here to ask for confirmation immediately. In this case, only a transfer to another test date is possible, no refund is granted.

TEST DAY TRANSFERS

If you want to transfer to a different test date, you need to notify us at least five weeks prior to the test session you have registered for.

If you are unable to take the test due to unforeseen circumstances on the test day, please make sure we receive your transfer form and supporting documentation no more than five working days after the test date.

Proof of incidents for quarantine: Please contact us here to ask for confirmation immediately. In this case, only a transfer to another test date is possible, no refund is granted.

The transfer fee is CHF 100.

Please note: This is the policy for IELTS (Academic and General Training).

In order to request cancellation, refund or transfer please contact us.